Cologne One

Click & Collect: always free
Germany: free for orders over €150, otherwise €4.99
Austria: €5.99
Rest of the EU: €9.99

You've placed an order with us and can hardly wait? If you order before 10 a.m., we usually ship your order the same day. Our shipping typically takes 1-3 business days within Germany after payment is received, and approximately 2-4 days longer to Austria and other EU countries. But as they say, anticipation is half the fun! Alternatively, you're welcome to visit us in-store. If you choose Click & Collect, your order will be ready for pickup within one hour during opening hours. We look forward to seeing you!

We use climate-neutral shipping via DHL. Alternatively, you can pick up your order in person (Click & Collect).

You have 14 days to decide if it's love at first sight. ❤️

A small but important note: For us, the day of delivery counts as the start of the 14-day period – and that means that your return must be back in our store within these two weeks, not simply sent on its way.

We thank you from the bottom of our hearts for your understanding and support. Every decision, every item you keep and don't return, helps to make our little world here in the heart of the old town a bit more beautiful and joyful.

Not all adventures can be undone: socks that have danced across the living room, panties that have enjoyed their freedom, earrings that have seen the world, and cosmetic products that have already been opened – unfortunately, we can't take these back. These small limits help us guarantee the quality and hygiene of our products for everyone.

Many people aren't aware that we're actually a small, family-run concept store in the heart of Rosenheim's old town. :) We're now in our third generation with me, Emily, and we only have a handful of employees. We put a lot of love and passion into our buying, merchandising, social media channels, online shop, and events.

This is important to know because we have very different terms with DHL than large online shops. And of course, our budgets are also very different. Nevertheless, we always cover the packaging costs and the initial shipping for orders over €150. Unfortunately, we can't also cover the return postage. Customers pay for that themselves if necessary. Unlike other small online shops, however, you don't have to pay anything for the initial shipping with us.

However, we try on every shoe and every item of clothing, and our sizing is quite accurate to help you in this regard and prevent returns altogether.

I hope you can understand this to some extent… ❤️

Procedure

1. Check if the items you wish to return are eligible for return or are hygiene products (underwear, socks, earrings, opened cosmetics/perfumes).
2. Place the (unworn) items to be returned, along with the "delivery and return slip" that we sent you, into the outer carton.
3. Please use an outer box so that the shoebox remains undamaged.
4. Please remember that the return must arrive back at our store within 14 days.
5. Feel free to drop by in person or send the return back to our store – preferably insured.
   
   ingla concept store
   Gillitzerstr. 1
   83022 Rosenheim
   Germany
   
   Opening hours:
   Mon-Fri: 9:30am-7pm
   Sat: 9:30am-6pm

If you'd prefer a different size, no problem. Simply send the old item back and place a new order for your new favorite item.

Oh dear, that shouldn't happen. But unfortunately, we're only human and mistakes happen from time to time. Of course, you'll receive a free return label for an exchange. Simply send us an email to customerservice@ingla.de or call us at 08031-15135.

Oops, did your package have a rough ride? We ship all your treasures with DHL – safely and insured against the vagaries of the journey. Does the packaging look like it's been on a roller coaster? Grab your smartphone and capture the moment before it's opened, just in case. If the contents are also damaged, we'll take care of it quickly: send us the pictures ( customerservice@ingla.de ), we'll handle DHL and put a smile back on your face by promptly refunding your money.

Is the packaging intact, but the contents not what you expected, or do they look like they've seen better days? No need to worry – we'll cover the return flight of your package. Just send a quick email to customerservice@ingla.de and we'll take care of everything else. Your happiness is our top priority.

Sometimes life (or our warehouse) goes crazy and we can't fulfill your order. Our team will do everything they can to find a solution that will make you smile again.

Once we have your return, your money goes back - directly to you, using the same payment method you used. And if you have redeemed a voucher, the new voucher will come straight after.

If your order cannot be delivered or you refuse to accept it, DHL will charge us a return postage, which we will deduct from your refund amount.