Thats is quite easy. Our store is located here:
ingla concept store
Gillitzerstrasse 1
83022 Rosenheim
Germany
Opening hours:
Mon-Fri: 9:30am-7pm
Sat: 9:30 a.m. - 6 p.m
Either you visit us there and bring the return personally - we are always very happy to see you - or you have a shipping service provider take care of the return .
Simply fill in the number and reasons for the return on the return form. You put this together with the goods and the packaging of the goods (shoe box, etc.) in the parcel box that you received from us and close it properly. Please be sure to use the parcel box, otherwise we can't reuse the shoe box, which would make another customer unhappy. Please also make sure that you place the goods in such a way that they are not damaged.
Now you buy the franking for our store either online or at your local post office and write down the tracking number and keep your posting receipt. And boom, the goods are back with us.
It is very important that the following content is available:
- return form
- intact outer packaging of the items (shoe box, etc.)
- unworn and intact goods
Side fact: Very many are not even aware that we are actually a family-run, super small concept store in the heart of Rosenheim's old town. :) We are now in the third generation with Emily and we only have a handful of employees. We put a lot of love and passion into purchasing, merchandising, our social media channels, the online shop and our events. That's why it's important to know, because we actually have completely different conditions (prices per package) with DHL than large online shops have. And of course completely different budgets. Nevertheless, we always assume the packaging costs, as well as the outward shipment within Germany from 100€. Unfortunately, we cannot also take over the return postage. Our customers pay for this themselves if the worst comes to the worst. Unlike other small online shops, you don't have to pay anything for shipping to us. It's all very transparent here in the FAQ. But we try on every shoe and every piece of clothing and our sizing is pretty accurate to give our customers a helping hand and avoid returns in the first place. I hope you can understand that to a certain extent... ❤️