Do you need help?
FAQ Frequently Asked Questions
Shipment
Click & Collect: always free
Germany: free for orders over €150, otherwise €4.99
Austria: €5.99
Rest of the EU: €9.99
If you order before 10 am, we usually ship your order on the same day.
Germany: 1-3 working days
Rest of the EU: 2-7 working days
Alternatively, you're welcome to visit us in store. If you choose Click & Collect, your order will be ready for pickup within 2 hours during opening hours. We look forward to seeing you!
We work with DHL (and use the climate-neutral Go Green shipping), with PostlJohann, who will deliver your ingla orders to you on a cargo bike, and with the Click & Collect shipping option.
return
For 14 days – this means that your return must be back in our store within these two weeks, not simply sent on its way.
Unworn item including intact packaging.
No hygiene products.
Not all adventures can be undone: Socks that have danced across the living room, panties that have enjoyed their freedom, earrings that have seen the world, and cosmetic products that have already been opened – unfortunately, we can't take these back. These small limitations help us guarantee the quality and hygiene of our products for everyone.
Procedure
- Check if the items you wish to return are eligible for return or are hygiene products (underwear, socks, earrings, opened cosmetics/perfumes).
- Place the (unworn) items to be returned, along with the "delivery and return slip" that we sent you, into the outer carton.
- Please use an outer box so that the shoebox remains undamaged.
- Please remember that the return must arrive back at our store within 14 days.
- Feel free to drop by in person or send the return back to our store – preferably insured. You'll find your pre-filled DHL label here .
ingla concept store
Gillitzerstr. 1
83022 Rosenheim
Germany
Opening hours:
Mon-Fri: 9:30am-7pm
Sat: 9:30am-6pm
Reason for this approach
Many people aren't aware that we're actually a small, family-run concept store in the heart of Rosenheim's old town. :) We're now in our third generation with Emily, and we only have a handful of employees. We put a lot of love and passion into our buying, merchandising, social media channels, online shop, and events.
This is important to know because we have very different terms with DHL than large online shops. And of course, our budgets are also very different. Nevertheless, we always cover the packaging costs and the initial shipping for orders over €150. Unfortunately, we can't also cover the return postage. Customers pay for that themselves if necessary. Unlike other small online shops, however, you don't have to pay anything for the initial shipping with us.
However, we try on every shoe and every item of clothing, and our sizing is quite accurate to help you in this regard and prevent returns altogether.
I hope you can understand this to some extent… ❤️
If the size/color doesn't fit, simply send us back the item you don't want to keep and order the correct size/color again.
As soon as your return arrives, we will immediately process the refund to your original payment method. It may take up to one business day for the refund to be processed.
Oh dear, that shouldn't have happened. SORRY!
If the package appears damaged from the outside, please take a photo of it while it's still unopened. If the contents also show signs of damage during transit, please photograph that as well and send the photos to us via email or WhatsApp .
We will then take care of finding a solution immediately.
In the event of partial loss or damage to your goods, we will need to arrange for DHL to collect the package from your home. It will then be inspected for approximately two days for insurance purposes and subsequently returned to you. Therefore, it is important that you please put everything back in the package and do not throw it away, including our tissue paper, etc.
Sometimes life (or our warehouse) goes crazy and we can't fulfill your order. Our team will do everything they can to find a solution that will make you smile again.
If your order cannot be delivered or you refuse to accept it, DHL will charge us a return postage, which we will deduct from your refund amount.
payment
YES :)
With us you can choose between a variety of payment methods so that you can choose your favourite. :) You are free to choose between Visa, Mastercard, Amex, Maestro, Apple Pay, Google Pay, Shop Pay, invoice by Klarna, eps transfer and Ideal.
You can always find your invoice at the very bottom of the shipping confirmation email for download.